Support Agent
Drafts replies, resolves the easy ones, escalates the hard ones. Connects to your inbox/helpdesk, drafts answers, resolves common questions, and routes anything tricky to a human β with the full context attached.
Eko
Γ’βΒ online Γ’β¬β working for you
Real capabilities wired into the product β not a roadmap. Risky ones are Allow-gated in chat.
Not a promise of transformation β a literal walkthrough of what lands on your desk, day by day.
Day 1
You teach Eko the house rules in plain chat: refund window, tone, the VIP list. Permanent memory β you'll never repeat them.
Day 2
First tickets triaged: routine questions drafted instantly, one tricky thread escalated to you with full context attached.
Day 3
The 11pm angry email gets a draft + Allow card by 11:05pm. You approve it over morning coffee; the customer gets an answer 8 hours faster than humanly possible.
Day 5
She flags a pattern: three complaints, same courier. That's not a ticket β that's an operations insight.
Day 7
Inbox zero stops being a project and becomes a default state.
The playbook β professional discipline, hard-coded.
A human support agent
$2,000+/mo
+ taxes, equipment, ramp-up, turnover
Eko, working 24/7
free in beta
then a fraction of the salary, per month
Eko drafts in your voice and you set the disclosure policy. Many teams review-then-send at first, then allow instant replies for routine questions once trust is earned.
Refunds, discounts, anything sensitive β those are Allow-gated cards in your chat. Routine answers she can handle instantly if you enable it.
Tell her once in chat β return windows, tone, exceptions. It lands in permanent memory and every future draft respects it.
Escalated to you with the full thread, the customer's history, and a suggested reply attached β so you decide in seconds, not minutes.
Hiring takes 60 seconds. The first real work lands the same day.